Over the weekend, Niantic released an update that although fixed a lot of bugs, it left players without anything to track new Pokemon because they removed the Pokemon tracking tool altogether.
The Pokemon tracking tool was removed in light because of the recent “three-step” bug wherein no matter what people do, people will only be greeted with three footprints and that they cannot see or catch Pokemon after that.
Some people were really angry, some people even went to ask for refunds because they’ve donated to the game with the microtransactions feature.
After much community outrage, Niantic finally releases a lengthy statement about the current changes made and why they did what they did.
According to Niantic, the Pokemon tracking tool was removed from the game because they want to “improve upon the underlying design” of the said tracker. They also went on to say that the tracking tool was deemed confusing as most players still do not know how to use it properly.
I think I will have to agree with that. That is because Niantic’s game really doesn’t have any tooltips on what a certain feature does. This leaves players to themselves and they would have to resort to the internet to search for answers on how to really use the Pokemon Tracking tool.
Lastly, Niantic ended the paragraph with the Pokemon Tracking tool, as it currently stands, were not up to the standards they’ve put.
The Pokemon tracking tool was just a part of the meat; Niantic also addressed the issue as to why they’ve closed down Third-party tracking websites as well.
According to the gaming company, they’ve closed them down because they were interfering with the company’s quality of service. They also said that with these third-party websites, it also hampered them to release the game to the worldwide audience.
As to how third-party websites could affect the game’s worldwide rollout was left for people to ponder.
Now, aside from the Pokemon tracking tool, players were also angry about Niantic’s apparent silence despite the noisy outcry.
According to Niantic, they are currently working “crazy hours” just to make sure that people are continuously enjoying the game.
They also said that it would be better if the company would focus more on the action rather than telling people about what they’re currently doing.
To tell you the truth, this move by Niantic just makes it apparent to everyone that they are indeed inexperienced when it comes to customer relations.
For one, every move by the company should be disclosed to the general public; you cannot just let people hanging.
Furthermore, a major and integral part of the game was removed without the ability to use alternative methods to track Pokemon. They’ve also said that it hampered their ability for a worldwide rollout. That is just not a good reason at all.
How could third-party tracking websites hamper their rollout of the game to the worldwide audience? I think that is just part of their poor oversight.
Still, Niantic assured players that they are working their butts off to fix the game the soonest time possible.
Pokemon Go’s player base is on a steady decline, so they better do something about it before fans will completely ditch the game for good.